Mohawk OEM Equivalent Support Service
Mohawk has Partnered with a network of the Largest OEM Equivalent Support Service Companies in North America / Globally. Through our Network of Service Providers we can support all major OEM’s (Networking, Server & Storage), you can expect a significant percent cost reduction per device without sacrificing Service Level Agreements or introducing risk into your network environment.
- 24×7 US-based TAC
- CCIE and CCNP Cisco Certified engineers
- Access to Cisco IOS updates
- Mission-critical SLAs for hardware replacement
- Relaxed RMA model for quick hardware replacement
- One number to call for support
ACT ™ – Quality Assurance
ACT is a proprietary multi-step Quality Assurance process to detect and identify counterfeit and modified IT Hardware. This Quality Assurance process has been developed exclusively for the Open Market to assure that only high quality, Authentic product make it to the end user.