General Policies

At Mohawk Network Solutions, customer satisfaction is a top priority. However, there are times when issues arise where a product is damaged or not working properly. If there is a problem or if you have a concern, please contact us and let us help. Our goal is to get your situation resolved as quickly as possible using the resources available or, if need be, replace the product. Depending on the situation, Mohawk Network Solutions accepts returned product, ships replacements and issues refunds and/or credit with prior written approval (as evidenced by a valid RMA#) and at its sole discretion. Before sending or returning anything to Mohawk Network Solutions, please contact us via telephone or email and obtain an RMA number. RMA numbers are valid for 14 days from the date of issue and product must be received within 30 days of the RMA# issue date. Warranties, service agreements and other service items are not eligible for return. Please make sure to ask your sales representative about product return eligibility.

Defective Product Returns

Products with manufacturer defects will be replaced with another product of the same make and model, if available. In case of advanced replacement you will be invoiced for the replacement product and if the defective product is not returned or if it is determined that it does not qualify as a manufacturer defect, the invoice for the replacement product will be due for payment immediately.

Non-Defective Product Returns

At its sole discretion, Mohawk Network Solutions may accept non-defective products for return. The product must be returned in original packaging, unopened and complete with all manuals, cables, disks, software, paperwork and all other accessories that it arrived with. The returned product must be in the same condition in which it was received, in saleable condition. The original packaging seals must not be broken and the boxes must not be damaged or defaced in any way. Non-defective returned product will be subject to a 25% restocking fee.

Damaged in Shipment (packaging shows evidence of mishandling)

For shipping damaged returns please take pictures of the damage to the outer shipping box and any internal damage you can see upon opening the outer box. Include these pictures along with the attached form.

Returns Without an RMA#

Mohawk Network Solutions may not receive returned goods without an RMA number. Mohawk Network Solutions reserves the right to reject any unknown or unsolicited shipment. The physical receipt of goods does not constitute the acceptance of a return or obligation on the part of Mohawk Network Solutions.

To obtain an RMA# please follow these steps:
Please contact Mohawk Network Solutions via telephone or email to receive an RMA#.
Write the RMA# on the outside of your return product package(s) in permanent marker.
Ship the package to:
Mohawk Network Solutions
Attn: Returns – RMA#__________
30011 Ivy Glenn Drive #209
Laguna Niguel, CA 92677

Mohawk Network Solutions will inspect the product upon receipt, noting its condition and the condition of the packaging materials and confirm that the product and the RMA # are correct.
Eligibility for the resolution requested (repair, replacement, credit) will be determined and the appropriate action will be taken (refund, account credit, partial credit, repair, or replacement.)
If the product does not qualify for the resolutions listed above, Mohawk Network Solutions will provide an explanation and return the product to you at your expense. If within 10 days of Mohawk Network Solutions notifying you of the status of the RMA, Mohawk Network Solutions does not receive return shipping instructions with billing information, then Mohawk Network Solutions may dispose of the product in any manner that Mohawk Network Solutions chooses.